OUR PROMISE
Last Updated: 01 June 2026
Every repair we carry out is backed by a written warranty. We use quality parts, and our technicians are trained to do the job properly. If something goes wrong with the part we fitted or the work we did, we will put it right at no extra cost.
This page explains exactly what is covered, what is not, and how to make a claim. Please read this alongside our full Terms and Conditions.
By collecting your repaired device, you confirm you accept the terms in this policy. Nothing in this warranty limits your statutory rights under the Consumer Rights Act 2015.
Device / Repair Type | Component | Warranty Period |
|---|---|---|
iPhone – Original Screen Service | Screen (Original OLED) | Lifetime |
iPhone – Premium Service | Screen OLED | 12 Months |
iPhone – Standard Service | Screen LCD | 3 Months |
iPhone | Battery | 6 Months |
All Brands | Small Parts (ports, buttons, cameras) | 3 Months |
Samsung and Android | Screen | 6 Months |
Samsung and Android | Battery | 6 Months |
Tablet Repair | Screen and Battery | 6 Months |
Laptop Repair | Screen and Battery | 6 Months |
Warranty begins on the date you collect your repaired device.
Our warranty covers the specific part or parts that we repaired or replaced. We will fix or replace the part at no charge if the fault is caused by:
A defective part or component supplied by us.
An error in the workmanship of the repair.
Failure of the repaired part under normal everyday use.
The warranty covers the repaired component only. If a different fault develops on a separate part of the device, that would be a new repair and is not covered under the original warranty.
The warranty does not apply where the fault or damage is caused by:
Accidental damage after collection, including drops, cracks, impacts, or bends.
Liquid or water damage of any kind.
Repairs, modifications, or opening of the device by anyone other than Phone Clinic after we completed our work.
Software faults, operating system issues, or malware.
Normal wear and tear, including expected battery degradation over time.
Pre existing damage that was present before the repair, particularly where the device could not be fully tested at check in.
Cosmetic damage to areas not worked on during the repair.
The warranty is linked to the specific device (identified by its IMEI or serial number) and to the customer on our system. It does not transfer if the device changes ownership.
We test every device before and after the repair. We ask for your passcode at check in so we can fully document the condition of your device and confirm the repair is working properly when you collect it.
If you prefer not to share your passcode, certain warranty provisions about pre existing faults may not apply. Where a device cannot be fully tested at check in (for example, a completely shattered screen), this will be noted on your service record.
If you think there is a problem with a repair we carried out, here is what to do
Step 1: Fill in the warranty claim form below. Include your receipt or job number, device model, and a description of the issue.
Step 2: We will review your claim and get back to you within 2 hours during opening hours.
Step 3: Bring the device to any Phone Clinic store, or send it to us using our mail in service. We will inspect it and if the issue is covered, we will fix it at no cost.
Please keep your repair receipt. It is the easiest way to verify your warranty.
Governing Law: This warranty policy is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Data Protection: We collect and store your name, contact details, and device IMEI solely to provide our repair and after sales service, in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for full details.
Liability: Our liability under this warranty is limited to the cost of the original repair for the component in question. We are not liable for loss of data, indirect or consequential losses. Always back up your device before any repair.
Changes to This Policy: We may update this policy from time to time. Changes are published on this page and apply to all repairs from the publication date. The version in force at the time of your check in applies to your repair.
It depends on the device, repair type, and parts used. If an original (genuine) screen is used for your iPhone repair, it qualifies for a lifetime warranty. OLED screen replacements are covered for 12 months. LCD screen repairs are covered for 3 months. Small parts like charging ports, cameras, and buttons are covered for 3 months across all brands. Your technician will confirm your warranty period before you leave the store. Check the table above for full details.
