Here are answers to some of the most common questions we get about our Book phone repair services.
While we always welcome walk-in customers at any of our locations, we highly recommend booking an appointment online. Booking guarantees your spot and ensures the quickest possible service, often having you in and out in under an hour. It helps us make sure the right parts are ready for your specific repair.
We pride ourselves on our express service! Most common repairs, such as screen replacements and battery swaps, are completed in under 60 minutes. More complex issues, like water damage diagnostics or motherboard repairs, may take longer. Our technicians will always provide you with an accurate time estimate when you check in your device.
No problem at all. If you're unsure of the issue, simply select the "Diagnostics" service when booking your appointment. Our expert technicians will perform a full assessment to identify the problem and will provide you with a no-obligation quote for the necessary repair before any work is done.
Our mail-in service is designed to be simple and secure. Here’s the process:
Book Online: Choose the "Mail-In Repair" option on our site and detail your device's issue.
Post Your Device: Package your device securely and send it to us using a tracked postal service.
We Repair: As soon as we receive it, our technicians will perform the repair, typically within 24 hours.
We Return: We'll send your fully repaired device straight back to your door via secure, tracked delivery.
All you need to bring is the device that needs to be repaired. To help our technicians perform a full functionality test after the repair, we recommend either providing your device's passcode or disabling it before you arrive. We guarantee your data and privacy are 100% secure with us.
