Phone Repair Warranty
Every repair we do is covered by a warranty, so you can relax knowing the fix will last. If something goes wrong with the same repair, bring it back and we will put it right.
Every repair covered
Warranty as standard
No fix, no fee
Pay only when it is fixed
£10 diagnostic
Only if you ask for one
Claim in-store
At the shop that fixed it
Your warranty, by repair
The length of cover depends on the repair and the part we fit. Here is how it breaks down. We always tell you which applies before any work starts.
| Device / Repair Type | Component | Warranty Period |
|---|---|---|
| iPhone – Premium Service | Screen OLED | 12 Months |
| iPhone – Standard Service | Screen LCD | 3 Months |
| All Other Repairs | Battery, Charging Port, Camera etc. | 3 Months |
| Samsung and Android | Screen OLED | 6 Months |
| Tablet & Laptop | Screen, Battery, Charging Port etc. | 3 Months |
Every repair is covered. Book online and the warranty is added automatically. Come in without booking online and just ask the store manager, your repair is covered too.
What is and isn't covered
The warranty covers our repair and the part we fitted. It does not cover new damage or a different fault we did not touch.
Covered
- A fault with the part we fitted, like a new screen or battery that fails on its own
- A problem with the work we carried out
- Issues within the cover period for that repair
Not covered
- New physical damage, like a fresh crack or a bent frame from a drop
- Liquid or water damage that happens after the repair
- A fault with a part of the phone we did not repair
- Damage from someone else working on the phone after us
How to make a claim
It is simple, and it is handled at the store that did your repair.
1
Go back to the same store
Bring your phone to the branch that carried out the original repair. That is where your warranty is held.
2
Show your proof of repair
Your receipt or booking confirmation is all we need to check your cover.
3
We put it right
If the fault is covered by your warranty, we sort it out. No arguments, no hassle.
No fix, no fee, and no surprise charges
No fix, no fee
If we cannot fix your phone, you do not pay for the attempt. You only pay once the repair is done and working.
The £10 diagnostic
For most repairs there is no separate fee. A £10 diagnostic only applies if you ask us to find out what is wrong first, and if you go ahead with the repair, that £10 comes off the price.
Frequently asked questions
Yes, every repair is covered. How long the cover lasts depends on the repair: 12 months on an OLED screen replacement, and 3 months on an LCD screen, a small repair like a battery or charging port, or a tablet or laptop repair.
No. If you book online the warranty is added automatically. If you come in without booking online, just ask the store manager and your repair is covered too.