OUR PROMISE
Last Update: 01 June 2026
At Phone Clinic, every device we service is handled by trained technicians using quality-grade components. To back that promise, we provide a clear, written warranty on all repairs at any of our 14+ UK locations. This policy should be read alongside our full Terms & Conditions.
By collecting your repaired device, you confirm acceptance of the terms in this policy. Nothing in this warranty limits your statutory rights under the Consumer Rights Act 2015.
| Device / Repair Type | Component | Warranty Period |
|---|---|---|
| iPhone – Premium Service | Screen (OLED / LCD) | Lifetime |
| iPhone – Standard Service | Screen (OLED / LCD) | 12 Months |
| iPhone | Battery | 12 Months |
| All Brands | Small Parts (ports, buttons, cameras) | 12 Months |
| Samsung & Android | Screen | 6 Months |
| Samsung & Android | Battery | 6 Months |
| Tablet Repair | Screen & Battery | 6 Months |
| Laptop Repair | Screen & Battery | 6 Months |
Warranty begins on the date you collect your repaired device.
Our warranty covers the specific component(s) repaired or replaced during your service. We will fix or replace the part free of charge if the fault is caused by:
The warranty does not apply where the fault or damage is caused by:
We carry out diagnostic tests before and after every repair. We will ask for your device passcode at check-in to fully document the device condition and confirm the repair is working correctly when you collect it.
If you prefer not to provide your passcode, certain warranty provisions regarding pre-existing faults may not apply. Where a device cannot be fully tested at check-in — for example, due to a completely shattered screen — this will be noted on your service record.
Governing Law: This Warranty Policy is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Data Protection: We collect and store your name, contact details, and device IMEI solely to provide our repair and after-sales service, in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy.
Liability: Our liability under this warranty is limited to the cost of the original repair for the component in question. We are not liable for loss of data, indirect or consequential losses. Always back up your device before any repair.
Changes to This Policy: We may update this policy from time to time. Changes are published on this page and apply to all repairs from the publication date. The version in force at the time of your check-in applies to your repair.
Any issue?
Book your repair online in minutes. Call 07492 244409 or email support@phoneclinicrepair.co.uk