Phone Repair FAQ: Answers from Phone Clinics

Key Questions From Our Phone Repair FAQ 

Choosing Phone Clinics means choosing reliability, expertise, and peace of mind. Our expert technicians are trained to handle a wide range of issues for all major brands, including Apple, Samsung, Google, and more. We stand by our work with a “no fix, no fee” policy and offer a lifetime warranty on most repairs. We combine high-quality parts with exceptional service to get your device back to you quickly and working perfectly.

How long will my phone repair take?

We know how important your phone is to you, which is why we prioritise fast, efficient service.

• Most Common Repairs: Screen and battery replacements can often be completed in as little as 30-45 minutes.
• Complex Issues: More complex repairs, like logic board diagnostics or water damage treatment, may take longer.
• Walk-in Service: When you visit one of our service centres, our technicians will give you an accurate time estimate for your specific repair before any work begins.

What should I do before bringing my device in for repair?

To ensure a smooth and secure repair process, we recommend you do the following before handing over your device:

1. Back-Up Your Data: While we take extreme care, it’s always best practice to back up your important photos, contacts, and files to a cloud service (like iCloud or Google Drive) or a computer.
2. Remove SIM/Memory Cards: Please remove your SIM card and any external memory cards.
3. Charge Your Device: If possible, please ensure your device has some charge so our technicians can test it effectively after the repair.

Do your phone repairs come with a warranty?

Absolutely! We are proud to offer one of the best warranties in the industry. The majority of our repairs, including screen replacements, are covered by a comprehensive lifetime warranty against any defects. This guarantee covers both the parts we use and the labour of our skilled technicians. Some specific repairs, like battery replacements, may have a different warranty period, which will be clearly communicated to you upfront.

I have a small crack. Do I need a full-screen replacement?

In most modern smartphones, the glass (digitizer) and the display (LCD/OLED) are bonded together as a single unit. Therefore, even a small crack in the glass typically requires a full-screen assembly replacement. This ensures a high-quality, durable repair and restores the touch functionality and display quality to factory standards. Attempting to replace only the glass can lead to further damage and a less reliable repair.

Are the parts you use genuine branded parts?

We offer a range of part options to suit every need and budget.

• Manufacturer Originals: We can source original parts directly from manufacturers like Apple and Samsung.
• High-Quality Alternatives: We also provide premium, quality-tested compatible parts that perform just as well as the originals but at a more competitive price.

Our technicians will always discuss the options with you, explaining the differences so you can make an informed choice. All our parts, regardless of type, are backed by our industry-leading warranty.

Why do you need my PIN code or passcode?

Our technicians need your passcode for one reason only: to perform full quality testing after the repair is complete. This includes testing the:

• Screen touch sensitivity
• Cameras (front and back)
• Speakers and microphones
• Charging port and battery function

We respect your privacy. Our technicians will only access the necessary functions for testing. If you are not comfortable providing your passcode, we can perform limited testing with you present upon collection.

Is my phone still waterproof after a repair?

When a phone is opened for repair, the original factory-installed waterproof or water-resistant seals are broken. While our technicians apply new adhesive seals when reassembling your device, we cannot guarantee it will be 100% waterproof afterwards. We recommend taking extra care to avoid exposing your device to liquids after any repair.

How much does an iPhone battery replacement cost?

The cost of aniPhone battery replacement varies depending on the model. Newer models typically cost more than older ones. At Phone Clinics, we pride ourselves on providing the best value. We use high-quality replacement batteries that restore your iPhone’s performance and battery life. For a precise quote, please select your iPhone model on our pricing page or visit a service centre.